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Terms and Conditions

What is considered a defect?

A defective merchandise is defined as an item that has manufacture defects at the point of receipt such as stains (before washing), holes, pills, missing buttons or spoilt zippers. There might be discrepancies of 1-3cm (measured when apparel is laid flat and untouched) between our merchandises and the measurements we have provided on our website. As such, these discrepancies are not regarded as a defect. Uneven stitching and untrimmed threads are also disregarded as defects as these are considered discrepancies within tolerance that do not affect the overall appearance and functionality of the products.  

If you have received a merchandise with defects, please refer to our return FAQ and email us at [email protected]

The following terms and conditions are applicable to all promotions and promotional codes:

By using the promotion codes for an offer, you agree to accept and be bound by these terms and conditions. 

  • Promotions are only available for a limited time only, for as long as it is advertised on www.aleroproject.com or on @aleroproject on Instagram. Al'ero Project has the right to cancel or change any promotion at any time without notice and in its sole discretion.
  • All promotional codes, promotions, free gifts and purchase-with-purchase are not stackable unless stated otherwise. (Eg: During Merdeka sales 31% off on selected items, all other promo codes are temporarily disabled until the period of Merdeka Sales is over.)
  • Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts.
  • If the promotional code has a minimum purchase requirement, shipping and handling charges do not apply towards the minimum purchase amount.
  • All free gifts and purchase-with-purchase promotions are on while stocks last basis.
  • To redeem an offer during using a promo code, enter the promo code into the promo code box during the checkout process or purchase using auto-applied code.  
  • Returns and exchanges are subject to Al'ero Project return policy. 
  • For further enquiries, click here to contact us.

12.12.20 Sale + Christmas Promo

1. During this sale period, free shipping is temporarily unavailable.
2. When order amount reaches RM200,  a free drawstring bag will be automatically added to your cart. *while stocks last only*
3. When order amount is below RM200, you can top up RM10 to get a drawstring bag.
- Add any product that you want to purchase.
- Add drawstring bag into your cart.
- The bag will be automatically reduced to RM10 if you are purchasing at least 1 other item.

*while stocks last only* 
4. If you want to purchase a drawstring bag without any other purchases, it is RM25 per bag.
5. The drawstring bag is for a limited time with a limited quantity only.
6. Free Gifts are non-transferrable between customers and may not be redeemed for cash.
7. The drawstring bags are available while supplies last on a first-come, first-served basis.
8. Each customer may only receive one (1) drawstring bag per order.
9. The free gift cannot be substituted for any other item, cash or credit.
10. The free gift will be dispatched with the relevant items from your qualifying order.
11. If a customer wishes to return an order or item which qualified for a gift with purchase, the transaction can only be refunded if the gift with purchase item is also returned.
12. The drawstring bag will be arriving our office by 15/12/2020. Any orders placed before 15/12/2020 that is entitled for the drawstring bag will be shipped out after 15/12/2020.
13. In the event of any dispute, the decision of Alero Project (under Alero Enterprise) is final.
14. Our 12.12 + Christmas Promo also includes up to 12% storewide discount.

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